Unit 2, P3

P3

Looking for a new job in I.T? well an I.T support technician could be your answer to everything….

This job will require the Participant to be able to repair and set up various computes and software within a call centre that relays’ entirely on computerized technology. 

skills this job will require you to be able to complete:

-           The set up and support of remote access home workers

-           Hardware support for PCs, laptops and printers

-           Maintenance of hardware & software inventories

-           Setup & Maintenance of Portable devices such as mobile phones, laptops, iPads, notebooks etc.

-           Maintenance of internal IT procedures and protocol

-           Basic server housekeeping (new user creation, system monitoring, backups etc.)

-           Assist in the management of the LAN / WAN infrastructure

-           Assist with maintaining telecoms infrastructure both traditional PBX and VOIP

Skills such as the above may have already been educated during college or university. However, if they are not more technical skills can be learnt once working with computers, so do not worry if you cannot do all of the skills listed above.

Although the participant may not be able to have learnt the skills to assist the management LAN/WAN infrastructure, the participant will have to be able to set up various software, computers, notebooks etc. 

The Participant salary will be £23,000 a year in the first year, then will move up to £25,000 once they have been working full time for the first year. If the participant decides to stay with the company then they will likely to receive a pay rise depending on how punctual  and how much effort they give to their work.

Attitudes the company expects you have towards members of staff and your job

-          You need to have a positive attitude to everything.

-          To have positive outlook on every situation or problem, this will make your colleges have a positive attitude towards their work as well

-          An uplifting attitude to work this will mean you won’t be dragging anyone else down even if your mood isn’t great

-          You need to have a positive attitude to everything.

-          To have positive outlook on every situation or problem, this will make your colleges have a positive attitude towards their work as well

-          An uplifting attitude to work this will mean you wont be dragging anyone else down even if your mood isnt great